Sunday, May 28, 2023

SKY Releases A New 24/7 Customer Service Messaging Platform


SKY has launched a round-the-clock customer support message platform, allowing subscribers to contact and answer their issues and other service inquiries online, further improving its past offers during these exceptional times.

Photo Courtesy: Sky

This new customer touchpoint provides a convenient and efficient customer interface for existing and potential SKY subscribers facilitated by KYLA. This friendly messaging bot allows SKYcable and SKY Fiber subscribers to self-help on basic concerns by guiding them to available resources and transferring them to speak with live agents for more complex issues.

This is the latest in a series of enhancements to SKY’s different digital touchpoints, with the new messaging platform expected to help with speedier response times to consumer inquiries.

To use the messaging platform, go to SKY’s official website,, and click on the “Message Us” symbol and the “Get Started” button. For questions about SKY goods, billing inquiries, service issues, and other requests select the category and subcategory given by KYLA. KYLA will then direct users to pertinent information and self-help guides to assist them in resolving their issues. Users can also choose to speak with a live agent about their complicated issues.

For more updates on SKY’s latest offerings, follow them on Facebook (, Twitter ( for customer service concerns and for product updates), and Instagram (@myskyupdates).

Kristian Marfori
Kristian Marfori
Everyone calls me Ian. This website is about my everyday life experiences. Back in 2011, I use to write on my first blog. ( I started this website as a place where I can express my creative inside. I love visiting new places, listening to music and anything fun.


  1. Wow a more efficient and convinient customer service of Sky Messaging platform.
    Very reasonable for the concerns of ever customers.

  2. I like this customer support message platform. It is really a hassle when you encountered a problem and there’s no one who can help you especially during holy hours. This initiative is a great help and will surely build customer satisfaction.


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