SKY has launched a round-the-clock customer support message platform, allowing subscribers to contact and answer their issues and other service inquiries online, further improving its past offers during these exceptional times.
This new customer touchpoint provides a convenient and efficient customer interface for existing and potential SKY subscribers facilitated by KYLA. This friendly messaging bot allows SKYcable and SKY Fiber subscribers to self-help on basic concerns by guiding them to available resources and transferring them to speak with live agents for more complex issues.
This is the latest in a series of enhancements to SKY’s different digital touchpoints, with the new messaging platform expected to help with speedier response times to consumer inquiries.
To use the messaging platform, go to SKY’s official website, mysky.com.ph, and click on the “Message Us” symbol and the “Get Started” button. For questions about SKY goods, billing inquiries, service issues, and other requests select the category and subcategory given by KYLA. KYLA will then direct users to pertinent information and self-help guides to assist them in resolving their issues. Users can also choose to speak with a live agent about their complicated issues.
For more updates on SKY’s latest offerings, follow them on Facebook (facebook.com/myskyupdates), Twitter (twitter.com/skyserves for customer service concerns and twitter.com/myskyupdates for product updates), and Instagram (@myskyupdates).